Privacy Policy
Last updated: 14 August 2026
Fast Cure Physio respects your privacy and is committed to handling personal and health information appropriately. This policy explains how we may collect, use, store and disclose information when you contact us, use our website, or receive physiotherapy services from us.
Information we may collect
Depending on how you interact with us, we may collect information such as your name, contact details, appointment information, payment or ACC-related information, and health information that is relevant to providing physiotherapy services.
How we collect information
Information may be collected directly from you when you contact us by phone or email, when you attend the clinic, or when you use an external booking or practice-management service linked from this website. Where appropriate and permitted, information may also be received from ACC, referrers, other health providers, or authorised representatives.
Why we use your information
We use information to provide and manage physiotherapy services, communicate with you, arrange appointments, manage accounts and payments, meet ACC or other lawful administrative requirements, maintain clinical records, and meet our professional and legal obligations.
Health information and privacy
Fast Cure Physio handles health information in accordance with applicable New Zealand privacy requirements, including the Privacy Act 2020 and the Health Information Privacy Code 2020. We aim to collect only information that is reasonably necessary for our services and to use reasonable safeguards to protect information we hold.
Booking and third-party services
Our website may link to third-party services, including Gensolve, for online booking or practice management. Information you enter into a third-party service is handled under that provider's own privacy and security practices as well as any arrangements applicable to Fast Cure Physio. We encourage you to review the privacy information shown by that service when booking.
Sharing information
We do not sell your personal information. We may share information where reasonably necessary to provide care or administer services, where you have authorised us to do so, or where disclosure is permitted or required by law. This may include relevant health providers, ACC, service providers supporting our practice, or other authorised parties.
Storage and security
We take reasonable steps to protect personal and health information against loss, unauthorised access, misuse, modification or disclosure. Information may be stored in clinical or business systems used by Fast Cure Physio and its service providers.
Access and correction
You may request access to personal or health information that Fast Cure Physio holds about you and may ask for information to be corrected where appropriate. Some requests may be subject to lawful limits.
Website information
This website may generate ordinary technical information such as browser, device, traffic or security data through hosting or analytics services. If additional analytics, advertising or tracking technologies are introduced in future, this policy should be updated accordingly.
Contact us about privacy
If you have a privacy question, want to request access or correction, or wish to raise a privacy concern, please contact Fast Cure Physio:
Email: [email protected]
Phone: 09 972 4776
Clinic: 2–4 Tairere Crescent, Papakura, Auckland 2113
This policy is intended as practical website information and may be updated as our systems or services change.